Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

Ancora technical support is always there to assist
their users with allthe technical questions regarding Ancora products.
  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Recommended Hostings

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.


Get more than 30% discount on a hosting plan.

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Everything you need to build an excellent website.

Culmine effettivo di una creatività fuori dal comune, Manzamà si avvale dell’apporto di altri artisti e compositori, tra i quali Aldo Giordano, Marco Betta, German Diaz, Ferruccio Spinetti, Arnaldo Vacca, Mario Arcari e Giovanni Sollima e, nel ricco libretto, dei dipinti di Beppe Stasi a corredo di canti che trasudano di esperienze vissute in prima persona, nel corso di una carriera decisamente fuori dal comune.

Cronaca oggi

Un viaggio senza meta nel fertile bacino del Mediterraneo, tra ritmiche soffici e sospese, melodie dai richiami arabi, dolci nenie e loop ammalianti, a raccontare soprattutto le inquietudini dell’esistenza, il malessere per un vivere spostato, la magia dei sogni perduti e recuperati

Alberto Marchetti, Vinile

I fratelli Mancuso rappresentano oggi quell’indispensabile memoria sonora che ci è utile per non dimenticare. Nella loro ricerca attentissima alle radici, hanno fatto della musica popolare siciliana la loro musica, la loro espressione. In anni di studio e di lavoro sulle fasce mediterranee e non solo hanno costruito un’idea di suono rara e invidiabile

Marco Ranaldi, Left
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